Managing IT service tickets efficiently is critical for timely resolution and ensuring users are always in the loop. Ivanti's Self Service Mobile platform has just leveled up ticket tracking with a powerful new feature – the Custom Watchlist. Here's how this game-changing tool is transforming the way users handle their service tickets!
What Is the Ivanti Neurons Custom Watchlist Feature?
The Custom Watchlist feature is a dynamic tool within Ivanti's Self Service Mobile that allows users to add any ticket to their personal "watchlist." This is a huge improvement over traditional email notifications, giving users the ability to keep track of important tickets directly from their dashboard, without relying solely on emails.
Why Is This Feature a Game Changer?
Centralized Ticket Tracking:
Instead of waiting for email updates or searching through past notifications, users can quickly access their watchlist right from the Self Service Mobile app. It ensures that crucial tickets are always in view, giving users more control over their workflow.Improved Collaboration and Awareness:
By adding a person to their watchlist, users can make sure that the right individuals stay informed about critical tickets. Whether you're tracking a high-priority incident or want to keep a colleague in the loop, the Custom Watchlist feature ensures that everyone involved can view the ticket on their dashboard whenever they need.Faster Response Times:
The Custom Watchlist promotes a quicker reaction time. With easy access to important tickets, users can act on requests or issues faster, minimizing delays and improving the overall support experience.Reduced Email Clutter:
One of the frustrations of email notifications is that they can quickly pile up and create clutter. The Custom Watchlist reduces dependency on emails by allowing users to track tickets within the app. This results in a cleaner inbox and fewer distractions.Greater Ticket Ownership:
Users now have a personalized way to keep tabs on tickets that they are responsible for, improving accountability and reducing the risk of overlooked requests.
How Does It Work?
The process is straightforward:
- A user can simply add any ticket to their watchlist through the Self Service .
- Once added, the ticket will appear in the "Watchlist" section of the user’s dashboard.
- The user will be able to monitor any updates or changes made to that ticket in real-time, and can take appropriate action as necessary.
This integration provides a seamless experience that allows IT teams and service users to stay connected with their tickets in a more effective way.
The Future of Ticket Management
Ivanti's Neurons platform continues to innovate the way businesses manage IT services. The Custom Watchlist feature is just one example of how Ivanti is making ticket management more intuitive and user-friendly, while empowering users to take greater control over their tasks.
With this enhancement in Self Service Mobile, you’re not just improving your IT workflow—you’re improving collaboration, responsiveness, and overall service efficiency.
Ready to Try It Out?
If you're already using Ivanti's Self Service Mobile, this new feature is available to you! Just head over to the app, start adding tickets to your Watchlist, and experience the power of real-time tracking right at your fingertips.
Have you used the Custom Watchlist feature yet? Share your experience with us in the comments below!